FAQs

Here are the answers to some frequently asked questions, and other infrequently asked questions. If you can’t find an answer here, Contact Us.

Payment

– How do I find your bank details?
Our bank details can be found in the Welcome Pack, which you can download here.

– Can I pay cash/cheque?
Yes, though you’ll need to arrange this in advance. Please contact us.

- How do I pay using Healthy Start Vouchers?
If you receive Healthy Start Vouchers you are welcome to pay for fruit and veg on the Hub with them. Just contact us in advance to confirm we can collect them from you, either when we deliver or in advance. You will need to pay for the remainder of your order using one of the other payment methods.

Order Collection/Delivery

- What happens if I can’t pick up my order?
If you can’t pick up please let us know as soon as possible by phoning 07857482689. We can arrange pick up for other times without problem, but this is easier if you let us know before your order sets off to the pick up point. Some pick up points don’t have refrigeration facilities so if you can’t collect within the pick up hours we can’t guarantee freshness of perishable produce.

– Where are the pick up points?
We have pick up points in Lydney, Cinderford, Coleford, Longhope, Ruardean and Newnham. See Pick-up Points for more information.
- Can I be a pick up point?
We would love to find other pick up points, and if you can be one yourself we can sometimes offer free delivery to your house. If you live outside our normal delivery route we may need to figure out the distribution link too. If you can help with that, even better!
- What time do you deliver?
We deliver to our pick up points on a Friday afternoon, generally between 2pm and 5pm.

Newsletter

- How do I unsubscribe from the newsletter?
You can unsubscribe using the link at the bottom of the newsletter.

– How do I change the day I receive my newsletter?
Again, this is a link at the bottom of the newsletter. Click the ‘Edit My Subscription’ link at the bottom of the page and change your subscription to the day that suits you best.